Mobile Banking: Frequently Asked Questions

What is Colorado CU Mobile Banking?

Colorado CU Mobile Banking enables you to connect to your Colorado CU accounts from your mobile phone or other hand-held device. You will be able to easily access your balance information, transfer funds or even find a branch or ATM.

What type of accounts can I access with Mobile Banking?

Colorado CU Mobile Banking provides access to most of your Colorado CU accounts.

How much does it cost?

The service is FREE — Colorado CU does not charge a fee for Mobile Banking. However, your mobile carrier may charge you standard fees for Internet access or text messaging. For more information about these fees, please contact your carrier directly.

What phones are supported, and where is the service available?

CLICK HERE for a list of supported phones. Mobile Banking is currently supported on iPhone, iPad, Android, Windows® Mobile, BlackBerry®, Palm OS Tréo and most phones that support Java applications. Colorado CU Mobile Banking is available within the U.S.

What do I need to start using "Mobile Banking?"

You can start using Mobile Banking if you have previously enrolled in I-Banking.

 

How do I activate Mobile Banking?

Visit ccu.org on your web-enabled mobile device. For security purposes, you may be prompted to check your email for a one-time PIN to register your device.

You will have two Mobile Banking options available to you. You can use our mobile website or you can download our application to your phone.

Using a web browser on your mobile phone:

  1. Open your mobile phone’s browser and go to ccu.org.
  2. Sign on with the same username and password you use to login to I-Banking.

Download our application to your mobile phone:

  1. Open your mobile phone’s browser and go to ccu.org.
  2. Click on the link at the bottom of the login page and follow the on-screen instructions. If you don't see a link to download the application, your device isn't currently supported by the application.

Mobile Application & Mobile Web Comparison

Application

Mobile Website

View balance

x

x

View transactions

x

x

Transfer funds

x

x

Find branch and ATM locations

 

x

Visualize income/expenses using graphs

x

 

Requires user to download and install an application

x

 

Send and receive secure messages

x

 

iPhone compatible

x

x

Android compatible

x

x


Is Mobile Banking available for the iPhone and Android Market?
Yes!


Colorado Credit Union
Colorado Credit Union

Is Mobile Banking secure?

Yes.  Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information.  In addition, data is encrypted between Colorado Credit Union and your device.  Still, you must follow reasonable security precautions.  As with any electronic banking service, you should never share your account number or password with anyone.

Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please be sure to use the same caution when opening emails, clicking on links and surfing the web via your phone as you do with your computer.


What should I do if I lose my phone?

Change your online banking password immediately. Report the loss to your phone carrier, and ask them to disable the old phone. As always, whenever there is a possibility of unauthorized access to your account you should monitor your account closely to ensure no unauthorized transactions appear.

Can I use Bill Pay on my mobile phone?

Yes!  Simply login to Mobile Banking and select Bill Pay.  You can view, schedule and cancel payments. 

 

 

 
 

 

Download your App Today:

Colorado Credit Union

Colorado Credit Union

If you can text, you can bank! No data plan required.* Perform basic banking functions by texting commands to CCU's text banking number - 41411.

Text (SMS) Banking Commands

The following commands are to be used by a properly registered cell phone with CCU’s Text (SMS) Banking. 

CCUTXT B = balances
CCUTXT H = recent history
CCUTXT H acct = recent history for acct
CCUTXT HELP = display text banking commands
CCUTXT QUIT = unsubscribe
CCUTXT X source destination amount = transfer amount from source share/loan to destination share/loan (e.g. CCUTXT X S0001 L0031 100.50)

* Your service provide'rs standard texting rates will apply.

DISCLAIMER:

Mobile Banking is offered FREE to our members. However, you may be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges.

Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government, through the National Credit Union Administration, a U.S. Government Agency.

TELEPHONE NUMBER: 303-978-2274 or 1-800-828-2274 - MAILING ADDRESS: PO Box 270010 - Littleton, CO 80127-0001
CCU's ROUTING NUMBER: 302075267

CCREDIT UNION SERVICE CENTER BRANCH LOCATOR GUIDE - CLICK HERE NOW

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Colorado Credit Union has 3 Locations to serve you located in Brighton, Ken Caryl (Littleton) and Downtown Denver. Our services include: Credit Union Service Network, Savings Account, Checking Account, Free ATMs, Auto Loans, First Mortgage Loans, Home Equity Loans and Lines of Credit, Overdraft Privilege, Personal Loans, Individual Retirement Accounts, Certificates of Deposit, Money Market Accounts, Internet Banking, Online Bill Payment, Telephone Banking, Direct Deposit/Payroll Deduction, Auto Buying Services and Financial Planning Services.