Fraud Prevention Center:
We are committed to educating our members on fraud and identity theft protection through our Fraud Information Center.
Understand the difference between fraud and identity theft, recognize common tactics used to obtain your information, and learn the steps you can take to help protect your account and personal information.
Colorado Credit Union FRAUD ALERT REMINDER: Protect your identity - COLORADO CREDIT UNION will never call and ask for your "Debit" or "Credit Card" number and/or pin via telephone, email or texting. Never respond to a request for this information. If you would like more information or wish to report that you have been a victim of a scam, please call 303.978.2274.
Fraudulent Emails and Websites
Online fraud may occur when someone poses as a legitimate company in an attempt to obtain sensitive personal data. If obtained, a person may fraudulently conduct transactions on your existing accounts. Often called “phishing” or “spoofing,
” the most current methods of online fraud are fraudulent emails, websites, and pop-up windows, or any combination of these.
Colorado Credit Union will never request that customers send personal information to us via email or pop-up windows.
You should consider as fraudulent any unsolicited request for Colorado Credit Union account information you receive through emails, websites, or pop-up windows and report it immediately without replying to the email. Sensitive information is only gathered through our online secure forms and our secure loans website
Never respond to emails, open attachments, or click on links from suspicious or unknown senders.
Fraudulent emails will often:
- Ask you for personal information. Fraudulent emails often contain an overly generic greeting and may claim that your information has been compromised, that your account has been frozen, or ask you to confirm the authenticity of your transactions.
- Appear to come from a legitimate source. While some emails are easily identified as fraudulent, others may appear to come from a legitimate address and trusted online source. Do not rely on the name or address in the "From" field, as this is easily altered.
- Contain fraudulent job offers. Some fraudulent emails appear to come from companies offering jobs.
- Contain prizes or gift certificate offers. Some fraudulent emails promise a prize or gift certificate in exchange for completing a survey or answering questions. They may direct you to provide your personal information to collect the alleged prize or certificate. Always confirm that the prize or gift certificate is being issued from a known and trusted company.
- Link to fraudulent websites. Fraudulent emails may direct you to counterfeit websites carefully designed to look legitimate, but which actually collect personal information for fraudulent use.
- Link to real websites. In addition to links to counterfeit websites, some fraudulent emails also include links to legitimate websites to make the email appear legitimate.
- Contain Trojan horses and other computer viruses. Fraudulent emails may include attachments that contain computer viruses. You can also access a virus via a link in an email. (A "Trojan horse" is a particularly harmful virus that can record your keystrokes or relay other information to an unauthorized source.)
- Contain fraudulent phone numbers. Fraudulent emails often contain telephone numbers that are tied to the fraudsters. Never call a number featured on an email you suspect is fraudulent, and double-check any numbers you do call.
- Contain real phone numbers. Some of the telephone numbers listed in fraudulent emails may be legitimate, connecting to actual companies. Fraudsters include the these phone numbers in an effort to make the email appear legitimate.
How fraudsters obtain my email address
Fraudsters obtain email addresses from publicly available sources or through randomly generated lists. Thus, if you receive a fraudulent email that appears to come from Colorado Credit Union, this does not mean that your email address, name, or any other information has been taken from Colorado Credit Union’s systems.
Online fraudsters may attempt to direct you to fraudulent websites via email and pop-up windows and try to collect your personal information. In many cases there is no easy way to determine if you are on a fraudulent website because the URL will contain the name of the institution it is spoofing.
One way to detect a phony website is to consider how you got to the site. You may have followed a link in a fraudulent email requesting your account information. Do not click on any links in suspicious emails or pop-up windows.
Fraudsters may use pop-up windows, the small windows or ads that appear suddenly over or under the window you are currently viewing, to obtain personal information. These windows may be generated by “Adware” or “spyware” programs possibly hidden in free downloads such as screen savers or music-sharing software and installed on your computer. While many of these programs enable harmless advertisements, some contain potentially harmful Trojan horse programs or may monitor your web viewing activity.
Colorado Credit Union does not use pop-up windows to request customer account information. All of our pop-up windows are user-initiated. We will never display a pop-up window on our site that you haven’t requested by clicking on a link.
These windows may be generated by “adware” or “spyware” programs possibly hidden in free downloads such as screen savers or music-sharing software and installed on your computer. While many of these programs enable harmless advertisements, some contain potentially harmful Trojan horse programs or may monitor your web viewing activity.