Branch Lobbies To Re-Open May 11 with Increased Security Precautions
May 7, 2020 - An Update from Colorado Credit Union President/CEO Mike Williams
On Monday, May 11, we will re-open our branch lobbies to members. Even though lobbies are opening, we continue to encourage members to use the drive-ups for transactions. As part of our re-opening, we are implementing temporary safety precautions which are outlined below. We want to call special attention to one specific precaution.
The health and well-being of our members and staff is our top priority. For this reason, all CCU employees and members will be required to wear a mask or face covering when inside our branch lobbies. This requirement does not apply to children under the age of 2. Complimentary masks will be available for any member who needs one.
We understand that some members may find this inconvenient, but we believe that following the CDC guidelines is an added safety measure worth the inconvenience. Any member who is uncomfortable or unable to wear a mask, should use the drive-up, ATM or digital banking. As a reminder, you can withdraw cash from any CCU ATM. You can also deposit cash and checks at our Brighton, Downtown and San Juan Way ATMs. You can complete transfers to and from CCU accounts, make loan payments, complete mobile check deposits and access your accounts through digital banking (online and ColoradoCU mobile app).
COVID-19 Safety Precautions – Effective May 11, 2020
- Masks or face coverings are required for all members entering the lobby. If a member does not have a mask, CCU will provide a complimentary mask.
- All CCU staff will be required to wear masks.
- Members and Shared Branch customers may be asked to temporarily remove or lift their mask/face covering for identification purposes.
- Plexiglass shields have been installed at each member service station.
- Appropriate social distancing floor markers have been installed to ensure everyone remains 6’ apart.
- Only the member completing the transaction will be allowed inside the branch. We ask that others please refrain from waiting inside the branch.
- Additional cleaning precautions will be taken daily.
- Hand-sanitizing stations will be available as you enter the lobby.
- All members are encouraged to make appointments for new loan or new membership applications.
- We will update our website with additional changes as they become necessary. Please visit www.ccu.org for the latest updates, branch locations, and additional COVID-19 measures.
Brighton and Ken-Caryl Branches:
- Only seven (7) members will be allowed in a branch at any time.
- Restrooms will be closed to the public.
- All drive-up lanes will be open and members are encouraged to continue using drive-ups for transactions.
- Drive-up and lobby hours are 9am - 5pm Monday through Friday, and 9am – noon on Saturday.
- Only three (3) members will be allowed in this branch at any time.
- Lobby hours are 8:30am – 4:30pm Monday, Tuesday, Thursday and Friday; and 9am - 4:30pm on Wednesday.
Colorado Credit Union is dedicated to supporting you as we continue to navigate through the coronavirus pandemic.
Please take care of yourself and your family, and thank you in advance for helping us take care of our CCU family.
New Branch Updates
The Ken-Caryl branch move to San Juan Way has been postponed. The San Juan Way branch is not open. The ATM is available for deposits and withdrawals.
Our Team is Available to Assist You by Phone or Online
Our Member Service Representatives & Lenders are equipped to work with your schedule for all your banking, deposit and lending needs.
Call us at 303.978.2274 if you need any assistance:
Monday, Tuesday, Thursday 8 am – 5 pm, Wednesday 9 am – 5 pm, or Friday 8 am – 6 pm
We are here to help and, with our new digital banking platform, you can accomplish everything you would in person. By using the “Messages” section you can quickly and easily chat with our support staff who can assist you with your accounts or answer any questions.
*It is important that we have your most current contact information. If you need to update your email or phone number, please call us at 303.978.2274.
CCU Cares & We Are Here For You
Taking care of our members is part of our mission at Colorado Credit Union. These times are challenging for all of us and some of our members may find themselves facing financial difficulties and uncertainty. Visit CCU Cares or call 303.978.2274 if you are experiencing financial difficulties or uncertainty. We are offering relief to our members during the COVID-19 pandemic, including skip-a-payment and other options.
Government Economic Impact Payment
Beginning in April, the US Federal Government will begin distributing Economic Impact Payments – sometimes referred to as stimulus payments. The payments are automatic for most taxpayers and no further action will be needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.
Stay Connected With Account Access 24/7 With Digital Banking
In addition to drive-up and ATM services, we want our members to have confidence you can access your account anytime and from virtually any location through our convenient and secure Digital Banking platform. Digital Banking
provides easy, secure ways to check your balance, pay loans, and transfer funds, whether it's through your online browser or the ColoradoCU app. Deposit checks
using the ColoradoCU mobile app. Just snap a photo of the front and back of your check and confirm the check account. Don't forget to include 'For mobile deposit only' when endorsing your check.
If you haven't already, download the ColoradoCU app.*
We are here to help and with our new digital banking platform you can accomplish everything you would in person. By using the “Messages” section you can quickly and easily chat with our support staff to assist you with your accounts or any questions you may have.
*Data carrier rates may apply.
Keeping up With Education
With schools not in session due to COVID-19, having to navigate school/learning from home can be challenging. To help keep children occupied and learning, we put together a library of financial-themed youth activities including word searches, mix and match, connect the dots, math activities and much more. Check out our Youth Activity page. We also have a Financial Tools pages with resources such as calculators and financial coaching for adults.
Colorado Credit Union is Part of the CO-OP Shared Branch Network
The CO-OP Shared Branch Network means that our members have access to nearly 30,000 surcharge-free ATM's and more than 5,900 convenient branch and self-serve locations covering all 50 states. Look for the CO-OP ATM logo (left) to identify surcharge-free ATM's. Locate CO-OP Shared Branch services.
Please contact the Shared Branch location for updated hours and services.
Due to the coronavirus, fraud and scams are increasing. Colorado Credit Union is committed to the security of your financial information. CCU will never request account information from you through email or over the internet. If we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN) or other account information. If you suspect you may be a victim of fraud, please contact us directly at 303.978.2274. In our Digital Banking, you can manage your cards by turning them on/off instantly, report lost or stolen, or order a new card.
CCU has partnered with Stickley on Security
to provide our members with up-to-date security information and helpful tips.
BauerFinancial 5-Star Rating
We are proud to report that CCU is rated a 5-Star Financial Institution by BauerFinancial, for the third consecutive year. This 5-star rating means that CCU is recommended by Bauer Financial as they recognize CCU as a superior institution for strength and security.
During this difficult time, CCU wants to assure you that your money is safe as we are Federally Insured by NCUA.