Skip Navigation Download Adobe® Acrobat Reader to view.
Colorado Credit Union

Coronavirus COVID-19 Updates

COVID-19
July 13, 2020 - Ken-Caryl Branch relocated to 10026 W. San Juan Way
Safety Precautions:
  • Only six (6) members will be allowed in a branch at any time.
  • Masks or face coverings are required for all members entering the lobby. If a member does not have a mask, CCU will provide a complimentary mask.
  • All CCU staff will be required to wear masks.
  • Members and Shared Branch customers may be asked to temporarily remove or lift their mask/face covering for identification purposes.
  • Plexiglass shields have been installed at each member service station.
  • Appropriate social distancing floor markers have been installed to ensure everyone remains 6’ apart.
  • Only the member completing the transaction will be allowed inside the branch. We ask that others please refrain from waiting inside the branch.
  • Additional cleaning precautions will be taken daily.
  • Hand-sanitizing stations will be available as you enter the lobby.
  • All members are encouraged to make appointments for new loan or new membership applications.

July 1, 2020 - An update from Colorado Credit Union
 

As of July 6, all branches will resume normal operating hours. We will continue to practice increased safety measures and social distancing throughout our branches. The health and well-being of our members and staff remain our top priority.

As a reminder, all CCU employees and members are required to wear a mask or face covering when inside our branch lobbies. This requirement does not apply to children under the age of 2. Complimentary masks will be available for any member who needs one. We encourage members who are not able or choose not to wear a mask to use our drive-ups for all transactions.

Ken-Caryl and Brighton Lobby:
Mon, Tue, Thur: 8 am - 5 pm
Wed: 9 am - 5 pm
Fri: 8 am - 6 pm
Sat: 9 am - 12 pm
 
Ken-Caryl and Brighton Drive-up Hours:
Mon, Tue, Thur, Fri: 7:30 am - 6 pm
Wed: 9 am - 6 pm
Sat: 9 am - 12 pm
 
Downtown Lobby:
Mon, Tue, Thur, Fri: 7:30 am - 4:30 pm
Wed: 9 am - 4:30 pm

May 7, 2020 - An Update from Colorado Credit Union President/CEO Mike Williams
 
On Monday, May 11, we will re-open our branch lobbies to members. Even though lobbies are opening, we continue to encourage members to use the drive-ups for transactions. As part of our re-opening, we are implementing temporary safety precautions which are outlined below. We want to call special attention to one specific precaution.
 
The health and well-being of our members and staff is our top priority. For this reason, all CCU employees and members will be required to wear a mask or face covering when inside our branch lobbies. This requirement does not apply to children under the age of 2. Complimentary masks will be available for any member who needs one.
 
We understand that some members may find this inconvenient, but we believe that following the CDC guidelines is an added safety measure worth the inconvenience. Any member who is uncomfortable or unable to wear a mask, should use the drive-up, ATM or digital banking. As a reminder, you can withdraw cash from any CCU ATM. You can also deposit cash and checks at our Brighton, Downtown and San Juan Way ATMs. You can complete transfers to and from CCU accounts, make loan payments, complete mobile check deposits and access your accounts through digital banking (online and ColoradoCU mobile app).
 
COVID-19 Safety Precautions – Effective May 11, 2020
 
All Branches:
  • Masks or face coverings are required for all members entering the lobby. If a member does not have a mask, CCU will provide a complimentary mask.
  • All CCU staff will be required to wear masks.
  • Members and Shared Branch customers may be asked to temporarily remove or lift their mask/face covering for identification purposes.
  • Plexiglass shields have been installed at each member service station.
  • Appropriate social distancing floor markers have been installed to ensure everyone remains 6’ apart.
  • Only the member completing the transaction will be allowed inside the branch. We ask that others please refrain from waiting inside the branch.
  • Additional cleaning precautions will be taken daily.
  • Hand-sanitizing stations will be available as you enter the lobby.
  • All members are encouraged to make appointments for new loan or new membership applications.
  • We will update our website with additional changes as they become necessary. Please visit www.ccu.org for the latest updates, branch locations, and additional COVID-19 measures.
Brighton and Ken-Caryl Branches: 
  • Only seven (7) members will be allowed in a branch at any time.
  • Restrooms will be closed to the public.
  • All drive-up lanes will be open and members are encouraged to continue using drive-ups for transactions.
  • Drive-up and lobby hours are 9am - 5pm Monday through Friday, and 9am – noon on Saturday.
Downtown Branch:
  • Only three (3) members will be allowed in this branch at any time.
  • Lobby hours are 8:30am – 4:30pm Monday, Tuesday, Thursday and Friday; and 9am - 4:30pm on Wednesday.
Colorado Credit Union is dedicated to supporting you as we continue to navigate through the coronavirus pandemic.
 
Please take care of yourself and your family, and thank you in advance for helping us take care of our CCU family.
 
Sincerely,
Mike Williams
President/CEO

Call center staffOur Team is Available by Phone or Online


Our Member Service Representatives & Lenders are equipped to work with your schedule for all your banking, deposit and lending needs.

Call us at 303.978.2274 if you need any assistance: Monday, Tuesday, Thursday 8 am – 5 pm, Wednesday 9 am – 5 pm, or Friday 8 am – 6 pm.

We are here to help and, with our new digital banking platform, you can accomplish everything you would in person. By using the “Messages” section you can quickly and easily chat with our support staff who can assist you with your accounts or answer any questions.

*It is important that we have your most current contact information. If you need to update your email or phone number, please call us at 303.978.2274. 


A bunch of hands making the shape of a heart.CCU Cares & We Are Here For You

 
Taking care of our members is part of our mission at Colorado Credit Union. These times are challenging for all of us and some of our members may find themselves facing financial difficulties and uncertainty. Visit CCU Cares or call 303.978.2274 if you
are experiencing financial difficulties or uncertainty.
 
 

Money bill with a mask on

Government Economic Impact Payment
 
Beginning in April, the US Federal Government will begin distributing Economic Impact Payments – sometimes referred to as stimulus payments. The payments are automatic for most taxpayers and no further action will be needed by taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.
For additional information on eligibility and other questions, visit: irs.gov/coronavirus/economic-impact-payments

 
 
 
 
 

Gentleman sitting in the grass on his mobile device.

Stay Connected With Account Access 24/7 With Digital Banking

 
In addition to drive-up and ATM services, we want our members to have confidence you can access your account anytime and from virtually any location through our convenient and secure Digital Banking platform. Digital Banking provides easy, secure ways to check your balance, pay loans, and transfer funds, whether it's through your online browser or the ColoradoCU app. Deposit checks  using the ColoradoCU mobile app. Just snap a photo of the front and back of your check and confirm the check account. Don't forget to include 'For mobile deposit only' when endorsing your check.
 
 
First time user? Instructions on how to enroll. Already enrolled? Login.
 
If you haven't already, download the ColoradoCU app.*
 
Apple app store logo 
 
 
 
Google Play logo
We are here to help and with our new digital banking platform you can accomplish everything you would in person. By using the “Messages” section you can quickly and easily chat with our support staff to assist you with your accounts or any questions you may have.
*Data carrier rates may apply.

Kid playing and learning

Keeping up With Education

 
With schools not in session due to COVID-19, having to navigate school/learning from home can be challenging. To help keep children occupied and learning, we  put together a library of financial-themed youth activities including word searches, mix and match, connect the dots, math activities and much more. Check out our Youth Activity page. We also have a Financial Tools pages with resources such as calculators and financial coaching for adults. 
 
 

 

CO-OP Shared Branch ATM logoCCU is Part of the CO-OP Shared Branch Network

 
The CO-OP Shared Branch Network means that our members have access to nearly 30,000 surcharge-free ATM's and more than 5,900 convenient branch and self-serve locations covering all 50 states. Look for the CO-OP ATM logo (left) to identify surcharge-free ATM's. Locate CO-OP Shared Branch services. Please contact the Shared Branch location for updated hours and services.
 
 
 
 
 
 
 

Fraud Prevention

 
Fraud preventionDue to the coronavirus, fraud and scams are increasing. Colorado Credit Union is committed to the security of your financial information. CCU will never request account information from you through email or over the internet. If we reach out to you, we won’t ask for confidential information such as your name, password, personal identification number (PIN) or other account information. If you suspect you may be a victim of fraud, please contact us directly at 303.978.2274. In our Digital Banking, you can manage your cards by turning them on/off instantly, report lost or stolen, or order a new card.
 
 
 

CCU has partnered with Stickley on Security to provide our members with up-to-date security information and helpful tips.

Federally insured by NCUABauerFinancial 5-Star Rating


We are proud to report that CCU is rated a 5-Star Financial Institution by BauerFinancial, for the third consecutive year. This 5-star rating means that CCU is recommended by Bauer Financial as they recognize CCU as a superior institution for strength and security.
 
During this difficult time, CCU wants to assure you that your money is safe as we are Federally Insured by NCUA.